---
title: "Change, transfer or cancel a ticket"
space: "Buzz"
url: "https://docs.bwh.tech/buzz/change-transfer-cancel"
updated: "2026-10-03"
---

This page is for **attendees**. Plans change, so Buzz lets you update your tickets yourself, up to a few days before the event. The organiser decides how many days.

Once a window closes, Buzz says so on your ticket or booking. For example: "The change window has closed as the event is approaching."

## Change your add-ons

1. Open the ticket from **My Tickets**.
2. Click **Edit** next to **Add-ons**. On the booking page, you can also use the **⋯** menu on a ticket and choose **Change Add-on Preference**.
3. Pick your new options and save.

## Transfer a ticket to someone else

1. Open the ticket from **My Tickets** and click **Transfer**. On the booking page, you can also use the **⋯** menu on a ticket and choose **Transfer Ticket**.
2. Enter the new attendee's **First Name**, **Last Name** and **New Attendee Email**.
3. Click **Transfer Ticket**.

The new attendee gets the updated ticket by email.

![The Transfer Ticket dialog](/files/buzz-change-transfer-cancel-transfer-dialog.webp)

## Request a cancellation

1. Open the booking from **My Bookings**.
2. Under **Your Tickets**, click **Request Cancellation**.

   ![A booking with its tickets](/files/buzz-change-transfer-cancel-booking.webp)

3. Click **Select All Available Tickets** to cancel the whole booking, or select only the tickets to cancel. The summary shows whether it's a **Full Cancellation** or a **Partial Cancellation**.
4. Click **Submit Cancellation Request**.

![The Request Ticket Cancellation dialog](/files/buzz-change-transfer-cancel-cancel-dialog.webp)

The organiser reviews your request. Your booking shows **Cancellation Requested** until they do.