---
title: "Check in guests"
space: "Buzz"
url: "https://docs.bwh.tech/buzz/check-in"
updated: "2026-10-03"
---

On the day, check attendees in by scanning the QR code on their ticket. The scanner runs in the browser on any phone or tablet with a camera.

![Scanning a ticket and checking the attendee in](/files/buzz-check-in.mp4)

## Who can check people in

The scanner is for team members with the **Frontdesk** role. Anyone else sees **Access Denied**. To give a volunteer access, [add them to your team](/buzz/add-team-members) as **Frontdesk**.

## Check in an attendee

1. On your phone, open `/b/check-in` on your Buzz site and log in.
2. Pick the event.
3. Allow camera access when the browser asks.
4. Point the camera at the QR code on the attendee's ticket.
5. Check the attendee, add-ons and payment details that appear, then tap **Check In**.

![A valid ticket, ready for check-in](/files/buzz-check-in-scan-result.webp)

No camera, or a damaged QR code? Type the ticket ID under the scanner and tap **Check**.

**Last Scan Result** shows the outcome of the most recent scan.

## When a ticket is refused

The scanner refuses a ticket that:

- **Was cancelled.**
- **Is being refunded**, or has been.
- **Was already checked in today.** The scanner shows when it was checked in.

For a multi-day event, an attendee can be checked in once on each day.

## Where attendees find their QR code

Each ticket email has the QR code. Attendees can also open the ticket under **My Tickets** in their Buzz account. See [Your bookings and tickets](/buzz/bookings-and-tickets).