Change, transfer or cancel a ticket

This page is for attendees. Plans change, so Buzz lets you update your tickets yourself, up to a few days before the event. The organiser decides how many days.

Once a window closes, Buzz says so on your ticket or booking. For example: "The change window has closed as the event is approaching."

Change your add-ons

1. Open the ticket from My Tickets.
2. Click Edit next to Add-ons. On the booking page, you can also use the ⋯ menu on a ticket and choose Change Add-on Preference.
3. Pick your new options and save.

Transfer a ticket to someone else

1. Open the ticket from My Tickets and click Transfer. On the booking page, you can also use the ⋯ menu on a ticket and choose Transfer Ticket.
2. Enter the new attendee's First Name, Last Name and New Attendee Email.
3. Click Transfer Ticket.

The new attendee gets the updated ticket by email.

Request a cancellation

1. Open the booking from My Bookings.

2. Under Your Tickets, click Request Cancellation.

   

3. Click Select All Available Tickets to cancel the whole booking, or select only the tickets to cancel. The summary shows whether it's a Full Cancellation or a Partial Cancellation.

4. Click Submit Cancellation Request.

The organiser reviews your request. Your booking shows Cancellation Requested until they do.